REFUND POLICY AND MONEY BACK GUARANTEE

We are confident that the techniques described in our Products will work in any liquid and freely traded market. We say that, because we have personally seen them working over the last 15 years, and we have back tested to prove to ourselves that they worked over the last 150 years across all key financial markets. If however you believe that the techniques described in our Products do not work in any liquid and freely traded market, then notify us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. with a refund request and state the market or security you are referring to and the reason why you do not think they are working. If we cannot respond to you by reply within 10 business days of your refund request and demonstrate that at least two of the techniques in our Products are working effectively, we will gladly refund 100% of your money – and do so with a smile. If you are in any doubt about what a liquid and freely traded market means, then our Products are probably not appropriate for you in the first place.

ELECTRONIC PRODUCTS – REFUND AND RETURNS POLICY

Our Products are offered in electronic format which you can download. The information contained in our Products is intellectual property. As you can appreciate, it would be pretty silly of us to offer a refund of your money if you downloaded our Products, read it, and then just simply changed your mind. Please make sure (and be 100% sure) that you want to go ahead with the purchase of our Products before you commit to buying it. We will not offer a refund of your money if you have purchased and downloaded our Products and subsequently just change your mind.

HARD COPY PRODUCTS – REFUND AND EXCHANGE POLICY

If you purchase one of our Products in hard copy format, and it arrives to you damaged or faulty because of something we have done, then we will of course by happy to provide you with an exchange for a new copy in spectacular condition. Items that are damaged in transport are the responsibility of the selected courier service. ThirtyTen will not be held responsible for the misconduct of our Products that are placed in the hands of third parties. If you wish to have a product exchanged, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with details for the exchange and we will reply to you within 10 business days. Shipping costs associated with an exchange will have to be covered in total by you, the customer, however it if is determined that the fault is ours (ie damaged or wrong item), then we will gladly cover the shipping costs. In order for us to accept an exchange, you will need to send us an exchange request (via email) within 7 days following the delivery date.

As mentioned earlier, the information contained in our Products is intellectual property. As you can appreciate, it would be pretty silly of us to offer a refund of your money if you simply just purchased our Products, read it (or had an opportunity to photocopy it), and then just simply changed your mind. Please make sure (and be 100% sure) that you want to go ahead with the purchase of our Products before you commit to buying it. We will not offer a refund of your money if you have purchased our Products and subsequently just change your mind.

DOMESTIC SHIPPING (AUSTRALIA)

All orders are processed and shipped up to two working days from the date when the order was placed. If you place an order on Friday or over the weekend, your order will be sent by Tuesday. We don't ship on national holidays or any other day that the Post Office regards as a "non working" day.

Shipping is done via Australia Post, via regular or express shipping.

Shipping rates can vary based on the location it's shipped to, as well as the number and type of items you order (weight/size).

INTERNATIONAL SHIPPING

All orders are processed and shipped up to two working days from the date when the order was placed. If you place an order on Friday or over the weekend, your order will be sent by Tuesday. We don't ship on national holidays or any other day that the Post Office regards as a "non working" day.

Shipping is done via DHL.

Shipping rates (if they apply) may vary based on the location it's shipped to, as well as the number and type of items you order (weight/size).

CANCELLING YOUR ORDER

If your order has not started being processed, email us as soon as possible at This email address is being protected from spambots. You need JavaScript enabled to view it. and we'll let you know if your cancellation was successful.

Note: All orders are processed and shipped up to two working days from the date when the order was placed.

HOW TO RETURN OR EXCHANGE YOUR ORDER

1. Before returning an item please email us within 3 days upon the delivery date at This email address is being protected from spambots. You need JavaScript enabled to view it. explaining why are you returning it.

2. Please send your return back to us within 7 days of receiving an email from us, or up to 30 days upon your order arrival date.

3. Send the item(s) in its arriving condition along with the original packing.

4. All returns are to be addressed to:

ThirtyTen Investments
GPO Box 1172
Melbourne 3000
Victoria, Australia

IMPORTANT STUFF

Until it's received by us, the condition of the item is your responsibility. We will not be held responsible for any goods damaged in transport, or any other damage applied to the goods before their arrival.

We will not replace items that have clearly been damaged from use or otherwise. All products must be returned in their departure condition (from us) with the package case intact.

If in the meantime we run out of stock of the item that has been returned, we will offer you a coupon code, or any of the products from our store within the same price range of the item that's the subject of the return.

The Products provided on this site are produced by ThirtyTen Investments Pty. Ltd ABN 64 166 920 878, ACN 166 920 878.

Contact

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